Hk Nature Walks

Cancellation Policies

If you change your mind after placing an order, you can cancel it at any time before we have sent your parcel out, and 25% cancellation fee applies. We strive to ship most orders as quickly as possible, so if the order is shipped already, cancellation request will be refused.

Returns/Replacement

If there is any problems about the product, you must contact us within 3 days since you got your them, or return request will be refused.
We offer the return and exchange service in the following three cases:
1.We made some mistakes of sending the goods (e.g., wrong size, wrong color or wrong style) or the goods have some quality problems(not being damaged by any man-made factors),you can send them back to us for no charge, As soon as we receive your return parcel. The product need to be delivered to our quality control department, if there is no problems, we will send you new product or give you refund.
2.If you aren’t satisfied with our products(the goods are in good condition)and would like to return them. You need bear the burden of all shipping cost .
3.If you want to exchange your product by own problems(pick wrong size ,wrong color or wrong style ).you need to pay all exchange shipping fee.

Note: After you return back the product, available tracking number is needed!

Refund Policy

If there is any problems about the product, you must contact us within 3 days since you got your them, or refund request will be refused.
We do our best to provide clients effective service and gain customers’ satisfaction . In the event that you find your purchase unsuitable, we are pleased to offer you a full refund(or send a new pair) under the following conditions:
1.We have made some mistakes of sending the goods or the goods have some quality problems(not being damaged by any man-made factors),and you don’t want to change a new pair but refund. You need return back the product to us. When we received the product and make sure they are non-human factors or non-resistant external damage, we will give you a refund.
2.Our company is committed to providing exceptional customer service and quality products. We endeavor to ensure that all products listed on our website are currently in stock and pricing is true and correct. In the unlikely event that an item ordered is not available or we are unable to fulfill your order, we will notify you within 24 hours to change the order or give you money back.